Republished June 26, 2024
Most health plans offer mail-order prescriptions. Follow these steps to ensure that your prescriptions are filled correctly and delivered safely.
1. Send the pharmacy an up-to-date list of all prescription and over-the-counter medicines, vitamins, and herbal products taken by each person in your family (including products not provided by the mail-order pharmacy).
2. Send the pharmacy the height, weight, allergies, and health conditions of each family member.
3. Make sure the delivery site is secure to reduce the risk of theft and misuse of prescription medicines. For example, a mailbox is more secure than your front steps.
4. Call the pharmacy if you don’t receive your medicine when expected.
5. Request a phone or mail alert from the pharmacy a few weeks before a refill is needed. That gives you the opportunity to confirm that you are still taking the medicine. Don't accept automatic delivery of refills without such an alert.
6. Check prescriptions as soon as they arrive to make sure the products look as expected and that you can understand the directions on the labels.
